Privacy Policy

1. Introduction

B2B Plus, Inc. aka PortalSphere (referred to as “PortalSphere,” “we,” “us,” or “our” throughout this document) is an official partner of Shopify Inc. Our primary focus is delivering Shopify Apps (the “App”) along with associated consulting and support services (the “Services”) to help merchants optimize their Shopify-powered online stores. This Privacy Policy explains how we collect, use, and share personal information when you install or use the App with your Shopify-supported store. It also outlines your privacy rights and the protections provided under applicable laws.

2. Personal Information the App Collects

When you install the App, we automatically access certain information from your Shopify account through Shopify’s APIs, in compliance with their API License and Terms of Use. Additionally, we may gather personal data that you provide voluntarily. The types of information we may collect include:

• Your store name and email address.
• Customers’ email addresses.

• Information shared during technical or customer support interactions.

This information is essential for delivering our services effectively. If you choose not to share the necessary details, you may need to uninstall the App from your Shopify store.

Furthermore, when you visit the PortalSphere website (the “Site”), we may use various technologies to collect personal information, such as:

• Cookies: Small data files stored on your device that may include a unique anonymous identifier. Learn more about cookies and how to disable them at http://www.allaboutcookies.org.
• Log Files: Files that record activity on the Site, including details like IP addresses, browser types, internet service providers, referring/exit pages, and timestamps.
• Web Beacons, Tags, and Pixels: Tools to monitor and record how you interact with the Site.

3. Why Do We Collect Your Personal Information?

We collect your information for purposes such as:

• Configuring and maintaining app settings for your store.
• Communicating with you to resolve any issues while using the App.
• Enabling key features within the App.
• Sharing information or marketing related to our products and services.

4. Information Storage and Privacy Commitment

Your data, including customer information, is stored securely on PortalSphere’s servers in the United States, until you request cancellation or uninstall the App.

PortalSphere is committed to safeguarding your data. We employ advanced technologies and protocols to prevent unauthorized access, theft, and disclosure. However, please note that no system can guarantee complete security during data transmission or electronic storage.

5. Our Cookies Policy

Cookies enhance user experience by storing login details, theme preferences, and other settings. We use cookies for the following purposes:

• Strictly Necessary Cookies: Required for the website’s functionality, enabling seamless navigation and feature use.
• Performance and Analytics Cookies: Help us analyze how visitors engage with our website to improve its functionality.
• Functionality Cookies: Recognize returning users and personalize content for them.

6. Links to Other Websites

Our App may include links to external websites. Please be aware that we do not control these websites and cannot ensure the privacy and security of information you provide while visiting them. We recommend reviewing the privacy policies of any linked websites to understand their practices.

7. Summary of Your Rights Under:

7.1. GDPR European Privacy Rights

If you are a resident of the European Economic Area, you possess the following rights:

• Right to be informed: You have the right to know whether we hold your Personal Information and the purpose for which your Personal Information is processed.
• Right of access: You are entitled to obtain a copy of your Personal Information, along with an explanation of the categories of Personal Information being processed, the purposes of such Processing, and the details of third parties to whom the Personal Information may have been disclosed.
• Right to rectification: You have the right to correct/update your Personal Information available with us.
• Right to erasure: You are entitled to have your Personal Information erased from our customer relationship management (CRM) databases. It is important to note that we may need to retain certain Personal Information about you for legal and internal business reasons, such as fraud prevention. We will retain your Personal Information for as long as necessary to provide you with the websites and apps you are eligible to use and as needed to comply with our legal obligations and enforce our agreements.
• Right to data portability: You are entitled to obtain and reuse your Personal Information. You can either obtain the Personal Information from us or provide it to a third party if you so wish, or request us to transfer your Personal Information directly to a third party.
• Right to object/restrict Processing or both: You have the right to object/restrict the Processing of your Personal Information in certain circumstances, including situations where the Personal Information is inaccurate (during the period when we verify the Personal Information), when the Personal Information is no longer required for the intended purpose of Processing, or in connection with direct marketing. You can prevent or discontinue marketing communications by checking certain boxes on the forms used to collect your Personal Information, or by utilizing opt-out mechanisms in the emails we send you. You also have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal effects that significantly affect you.

In these cases, we will retain minimal Personal Information to record your choice of opting out from further contact. For exercising any of the aforementioned rights, please contact us at support@b2bplus.io.

7.2. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents are entitled to:

• Right to access: Request details about the personal data we collect, use, and share.
• Right to deletion: Ask us to delete your personal data.
• Right to opt-out: Refuse the sale of your personal data.
• Right to non-discrimination: Receive equal service and pricing regardless of exercising privacy rights.

To exercise your California privacy rights under the CCPA, please send us an email. We will verify your request using information associated with your account, including your email address. Further identification may be required. You may also designate an authorized representative to act on your behalf.

7.3. Nevada Privacy Rights

Nevada law obliges us to offer certain Nevada residents the option to opt-out of the “sale” of “personally identifiable information,” as defined by Nevada law. We do not engage in such activities. However, if you are a Nevada resident who has purchased goods or services from us, you may submit a request under Nevada law to opt-out of any potential future sales by emailing support@b2bplus.io.

CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, contact us at support@b2bplus.io. Please include sufficient detail for us to respond to your inquiry, particularly if it concerns a data request.